How To Cancel Mohre Labour Complaint Online?
How To Cancel Mohre Labour Complaint Online? If you’ve filed a MOHRE Labour Complaint in the UAE and wish to withdraw it for any reason, understanding the right steps is essential. Whether you have resolved your dispute with your employer or want to retract the complaint due to personal reasons, the Ministry of Human Resources and Emiratisation (MOHRE) allows individuals to cancel their cases either online or through official channels.
This detailed guide provides a complete step-by-step explanation of how to cancel a labour complaint in the UAE, what to do if the case has moved to the labour court, and what documents and follow-up steps are needed.
What is a MOHRE Labour Complaint?
A MOHRE Labour Complaint is a formal report lodged by an employee (or employer) with the Ministry regarding a violation of UAE labour laws. These complaints may involve issues like unpaid salaries, contract breaches, unfair termination, or disputes over working conditions.
While these complaints can be filed to seek resolution, there may be instances where the complainant decides to withdraw the MOHRE complaint either because the dispute is resolved amicably or for strategic reasons.
How to Cancel MOHRE Labour Complaint Online
You can cancel a labour complaint in the UAE using two main methods:
- Through the MOHRE website or mobile app.
- By visiting a MOHRE service center or the labour court (if the case has escalated).
Steps to Cancel MOHRE Labour Complaint via Online Portal
Use this method if your complaint is still being handled by MOHRE and hasn’t yet been referred to the labour court.
| Step | Action |
|---|---|
| 1. | Log in to the MOHRE website or mobile app using your UAE Pass credentials. |
| 2. | Go to the “My Cases” or “Complaints” section from your dashboard. |
| 3. | Find the specific complaint you wish to cancel. |
| 4. | Look for the “Withdraw” or “Cancel Complaint” option. |
| 5. | Upload supporting documents, if required (e.g., Emirates ID, passport copy, signed agreement). |
| 6. | Pay any applicable fee for the cancellation (if mentioned). |
| 7. | Submit the withdrawal request and await confirmation via SMS or email. |
If this cancellation option is unavailable, your case might already be referred to the labour court.
What If Your Complaint Is Already in Labour Court?
When a MOHRE Labour Complaint progresses to the labour court, the withdrawal process becomes slightly different and more formal.
- Check Your Case Status: Visit the MOHRE portal, app, or contact their call center to confirm if your case is in court.
- Visit the Labour Court or Attend the Hearing: You’ll need to physically go to the labour court or attend the scheduled hearing.
- Submit a Formal Withdrawal Request: Prepare a written request explaining your intention to withdraw the MOHRE complaint, and submit it through the official channels at the court.
- Follow Court Procedures: Courts may request additional information, such as identity proof, employment contract, or proof of settlement.
- Receive Confirmation: Once the judge or relevant court officer approves your withdrawal, you’ll be notified via official communication (SMS/email).
Special Case: Domestic Worker Complaint Cancellation
If the complaint involves a domestic worker absconding case, the employer is the one who can cancel the report. Here’s how:
| Domestic Worker Complaint Cancellation | Details |
|---|---|
| Initiated by | Employer |
| Platform | MOHRE App/Website |
| Documents Required | Emirates ID, Passport Copy of Worker |
| Review by MOHRE | Yes |
| Notification | Via Email/SMS |
Special Note: Cancelling Absconding or Domestic Worker Complaints
In cases involving domestic workers (e.g., housemaids, drivers), employers often file absconding reports. If the employer later wants to cancel that complaint, the process is also done via MOHRE’s system.
Requirements:
- Employer must log into their MOHRE account.
- Provide documents: worker’s Emirates ID and passport.
- Explain the reason for withdrawal.
- Await approval and confirmation from MOHRE.
Important Things to Consider Before Cancelling Your Complaint
Cancelling a complaint with MOHRE or the labour court is a legal process that can affect your ability to file again or resolve disputes in the future. Keep these key points in mind:
| Consideration | Details |
|---|---|
| Timeliness | It’s best to cancel the complaint early in the process to avoid escalation. |
| Employer Agreement | Some cancellations (especially domestic worker cases) may require the employer’s consent. |
| Fees | There may be minor administrative fees involved in cancelling the complaint. |
| Re-Filing | Once a complaint is cancelled, re-filing may require new documentation and reasoning. |
| Court Dependency | Labour court withdrawals depend on court schedules and decisions—delays are possible. |
Why You Might Not See the Cancellation Option Online
There are a few reasons why you might not find the withdrawal button online:
- Your case has already moved to labour court.
- There is a technical glitch in the app or website.
- Your UAE Pass login doesn’t have permissions due to role mismatch.
- Required documents are missing or improperly uploaded.
In such scenarios, your best approach is to visit a MOHRE service center or contact their customer service.
Key Reasons to Cancel a Labour Complaint in the UAE
Some of the most common reasons for cancelling a complaint include:
- Mutual agreement reached between employer and employee.
- Error in filing, such as submitting incorrect details.
- Desire to shift to informal dispute resolution.
- Job resignation or return to home country.
- Avoidance of legal escalation or court hearings.
Common Scenarios and Solutions
| Scenario | Solution |
|---|---|
| Complaint submitted by mistake | Cancel via MOHRE platform immediately |
| Case escalated to Labour Court | Visit court and file withdrawal application |
| Employer and employee resolved issue | Provide proof of agreement when cancelling the complaint |
| Domestic worker reported absent (absconding) | Employer must cancel the complaint via MOHRE portal |
| Can’t find withdrawal option online | Contact MOHRE customer service or visit nearest service center |
Contact MOHRE for Support
If you’re unsure about the process or face challenges cancelling your complaint, you can reach out to MOHRE directly:
- Call Center: 800 60
- Email: [email protected]
- Website: www.mohre.gov.ae
- Working Hours: Sunday to Thursday, 8 AM – 4 PM
FAQs About MOHRE Labour Complaint Cancel
Can I cancel a MOHRE Labour Complaint anytime?
Ans: Yes, but the cancellation depends on the status of the complaint. If it’s still with MOHRE, you can cancel online. If it has reached the labour court, you’ll need to attend a hearing or visit the court to withdraw it.
Is there any fee for withdrawing a MOHRE complaint?
Ans: While most complaint withdrawals are free, some cases may involve administrative fees, especially if documents are reprocessed or case files need updating.
Will cancelling my labour complaint affect future employment?
Ans: No, withdrawing a complaint doesn’t automatically affect future job opportunities. However, ensure the withdrawal is done officially to prevent any negative record in MOHRE systems.
Final Thoughts
Withdrawing a complaint may seem like a simple task, but it requires careful steps, document verification, and official confirmation. Whether you’re using the MOHRE online portal or attending a court session, always ensure you follow the proper procedures and communicate clearly with the Ministry or court staff.
