MOHRE Complaint – MOHRE Complaint Status

MOHRE Complaint procedures are essential for protecting the rights of workers and employers across the UAE. Whether you’re facing issues like unpaid salaries, unfair dismissal, or contract violations, the Ministry of Human Resources and Emiratisation (MOHRE) provides a structured, legal process to resolve disputes. Understanding how to properly file a complaint can help you take swift action and secure your rights under UAE Labour Law.

In this guide, we explain the full process of filing a MOHRE Complaint, step-by-step, including important contact details and legal options for employees and employers navigating workplace issues in the UAE.

Follow some steps to filling or Register your Mohre Complaint:

• Visit to the official Mohre website.
• Click on the Services icon.

• Again, click on the Service Directry and press the “Service For Employee“.
• After clicking on ‘Service for Employee’, you will see more complaint options. To proceed, click on the ‘Register Labour Complaint‘ option. and Click Start Service option.

Enter your Name and Mobile Number and Click OTP Button

Once receive OTP and Enter OTP and Click Verify OTP Button. to procced, click on the Employee Icon.

• After click employee Option, to view 3 option to like as:

• Enter Labour Card Number. Or
• Enter Password Number and Nationality. Or
• Enter Name, Gender, Nationality and Date Of Birth and Click Search Button.

• After click Search button, to view your all work details and click companies.

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To view companies list and display your all information in Company and click on the Add Complaint.

• After click add Complaint, to view Personal information and Company Information.

• Your Labour End click Yes or NO.
• Your salary As same as your Contract Click Yes Or NO.
• Write your Remaks Or Details about Complaint.
• Select Your Complaint Type and add more Information
• Click On the Register Complaint Button.

• Congragulation! Your Complaint Successfully Registered.

• Your Complaint Successfully register and View Complaint Reference Number

Follow some steps to MOHRE Complaint By Mobile App

• Download and Install the MOHRE app Form Google Play store and App Store.
• Open the MOHRE App

• Register and Login the app form UAR Pass or Transcation NO. Emirates ID.

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• Go to the Dashboard, select ‘Service’ from the menu, and then click on ‘Employees’.

• Click on the Complaint Icon.

• Click on the domistic worker , Domistic worker complaint and then click on the Apply For Service button

• Enter your full name and mobile number.
• Click the “Send OTP” button to receive a One-Time Password (OTP) on your mobile.
• Once you receive the OTP, enter it in the designated field.
• Click the “Verify OTP” button to complete the verification process.
• After successful verification, click on the “Employee” icon to proceed to the next step.

After clicking on the “Employee” option, you will see three ways to search:

1. Enter your Labour Card Number, or
2. Enter your Passport Number and select your Nationality, or
3. Enter your Full Name, Gender, Nationality, and Date of Birth, then click the “Search” button.

• Begin by clicking the Search button to access all your work-related details.
• After the search, you will see a list of companies you are or were associated with. Click on the Companies tab to view your employment history and details for each company.
• From the list, select the company you want to file a complaint against. Then, click on “Add Complaint” to proceed.
• Once you click Add Complaint, the system will display your Personal Information and the selected Company Information. Review these details carefully before submitting your complaint.
• Is your employment contract still active (Has your labour ended)?
  Select one: Yes / No
• Is your current salary the same as stated in your employment contract?
  Select one: Yes / No
• Please write your remarks or details about the complaint

• Select Your Complaint Type and More about MOHRE Complaint.
• Click on the Registration complaint Button.

Follow these steps to Complaint MOHRE Customer Number:

• Call the MOHRE Helpline: Dial 80060 or 600590000 to get in touch with the MOHRE customer support center.
• Speak to a Customer Service Agent: A representative will listen to your concerns and offer guidance or an immediate solution to your problem.
• Escalation to the Department of Complaints and Advice: If the issue cannot be resolved on the call, the agent will escalate your concern to the Department of Complaints and Advice for further investigation.
• Resolution and Case Closure: If the department is able to successfully address your issue, your case will be closed without further action needed.
• Filing an Official Complaint: However, if the matter remains unresolved or requires legal intervention, you will be advised to file a formal complaint, which could lead to legal proceedings in court.

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Follow these Steps:

• Visit a MOHRE Office: You can visit MOHRE offices located in major cities such as Dubai, Abu Dhabi, and Sharjah.
• What to Bring:

• Your passport or Emirates ID
• Your labor contract
• Any proof related to your complaint, such as messages, emails, or bank statements

• Wait for MOHRE’s Decision: After filing the complaint, MOHRE will contact both you and your employer to discuss the issue and find a solution.
• Legal Action if Needed: If your employer refuses to cooperate or resolve the issue, MOHRE has the authority to take legal steps to protect your rights.

MOHRE offers a transparent and easy-to-use system to track your labor complaint. You can use their official website or mobile app to check the progress. Just follow the steps below:

Step 1: Go to the MOHRE Website

Open your web browser and visit the official MOHRE website. On the homepage, look for the ‘Services’ section.

Step 2: Select ‘Complaint Status’ Option

In the Services menu, scroll through and find the ‘Complaint Status’ option. Click on it to move to the next page.

Step 3: Enter Your Complaint Number

On the new page, you’ll be asked to enter your case or complaint number. If you forgot it, check your email inbox — you should have received a confirmation when the complaint was submitted.

Step 4: View the Status of Your Complaint

After entering your case number, you’ll see the details and current status of your complaint. This includes updates on any legal actions and the steps being taken to resolve the issue.

When filing a MOHRE complaint, ensure you have the following documents:

Yes, MOHRE allows you to cancel a labor complaint online using the official website.

Follow these instructions to cancel your MOHRE complaint through the official portal:

1. Visit the MOHRE Website: Go to the official MOHRE site: www.mohre.gov.ae
2. Access the Complaint Section
   • Navigate to the “Services” menu.
   • Select “Labor Complaints” or “Complaint Follow-up” from the list.
3. Locate Your Active Complaint
   • Enter your complaint reference number or browse your recent submissions.
   • Click on the complaint you want to cancel.
4. Submit Cancellation Request
   • Look for the “Cancel Complaint” option.
   • You may be asked to provide a reason for cancellation (e.g., resolved, incorrect details, etc.).
   • Confirm your request.
5. Confirmation
   • You’ll receive a confirmation message or email once the complaint is successfully canceled.
   • It may take 1–2 working days to reflect in the system.

A MOHRE Complaint is a formal grievance filed with the UAE’s Ministry of Human Resources and Emiratisation (MOHRE) to address labor disputes such as unpaid wages, contract violations, or unfair dismissal. This process ensures that both employees and employers in the private sector adhere to the UAE Labour Law, providing a structured mechanism for resolving workplace issues. MOHRE facilitates amicable settlements and, for claims under AED 50,000, can issue binding decisions, streamlining dispute resolution and safeguarding workers’ rights.

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Types of MOHRE Complaints

There are several categories of labor-related issues that can be reported. Below are the main types of MOHRE Complaints:

The following individuals are eligible to submit a MOHRE complaint:

• Employees working in private sector companies registered with MOHRE
• Domestic workers under the Domestic Workers Law
• Employers who have grievances against employees
• Representatives of either party, such as legal advisors or PROs (with authorization)

Once your complaint is submitted, it doesn’t go into a black hole. The process is quick and efficient, thanks to the UAE’s commitment to labour justice.

Timeline

• A legal advisor from the Twa-fouq centre will contact you within 72 hours after submission.
• If the dispute can be resolved amicably, the case is usually closed in 7-10 working days.
• If it escalates to the Labour Court, resolution may take between 30 to 60 days, depending on the complexity of the case.

Depending on the outcome, the following may occur:

• If the complaint is resolved amicably, MOHRE will close the file and ensure compliance from the employer.
• If compensation is owed, it will be disbursed as per the resolution.
• If unresolved, the case will be forwarded to the UAE Labour Court, and both parties will be notified.

The UAE has several important laws that protect the rights of workers and explain how to handle labour complaints. These include:

1. Federal Decree Law No. 33 of 2021: This law controls how labour relations work in the private sector. It covers things like contracts, working hours, leaves, and employee rights.
2. Cabinet Resolution No. 1 of 2022: This resolution explains how to apply the rules set out in Federal Decree Law No. 33 of 2021. It gives more details on how the law should be used in real-life situations.
3. Ministerial Resolution No. 47 of 2022: This law describes the official steps and procedures for settling labour complaints and disputes. It helps employees and employers understand how to file and resolve issues legally.

The Ministry of Human Resources and Emiratisation (MOHRE) has introduced important changes to improve how labor disputes are handled in the UAE. These updates focus on speeding up dispute resolution, enforcing agreements, and ensuring fair hearings. Here’s a simple breakdown of the new rules:

1. Complaints Under AED 50,000

If your dispute involves AED 50,000 or less, MOHRE now has full authority to make the final decision. This applies to:

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• Workers and employers
• Domestic workers and recruitment agencies

This change makes the process faster and easier, with no need to go to court for smaller claims.

2. Enforcing Friendly Agreements

If you and your employer (or employee) already reached an amicable settlement through MOHRE, that agreement is now legally enforceable, no matter the amount involved. This ensures that both parties must respect the agreement.

3. Right to Appeal

Even if MOHRE gives a final decision:

• You can still appeal within 15 working days from the date you are informed.
• Once appealed, the Court of Appeals will arrange a hearing within 3 working days to review the case.

This helps both sides get a fair and timely resolution.

4. Bigger Disputes Over AED 50,000

If your claim is more than AED 50,000, MOHRE will still try to help both sides reach a friendly solution first.
If no agreement is reached:

• The complaint will be sent to court.
• The court will take over the case within 15 working days at most.

MOHRE Complaint Number: 600-590-000

Some MOHRE Customer Care Number Here

• Toll-free number: 80084
• Phone Number: 600-590-000
• Email: [email protected]
• Whatsapp: 600590000.

How can I file a MOHRE complaint if I don’t have a labour card number?

Ans: If you don’t have a labour card number, you can still file a complaint using your passport number and nationality, or by entering your full name, gender, nationality, and date of birth through the MOHRE website or mobile app.

How long does it take for MOHRE to respond to a complaint?

Ans: A legal advisor from the Twa-fouq centre typically contacts the complainant within 72 hours of filing. Simple disputes may be resolved within 7 to 10 working days, while complex cases referred to labour courts may take 30 to 60 days.

Can I cancel my MOHRE complaint after submitting it?

Ans: Yes, you can cancel your MOHRE complaint if the issue is resolved privately or if you no longer wish to proceed. To do so, contact MOHRE directly via the helpline at 80060 or visit the nearest MOHRE office to request cancellation.

MOHRE complaint procedures play a vital role in protecting labour rights in the UAE. Whether you’re dealing with unpaid wages, unfair dismissal, or contract breaches, understanding the filing process is essential. The UAE offers various convenient channels online, in-person, or through the mobile app to help workers and employers resolve disputes legally and efficiently. By following the correct steps and knowing your rights, you can ensure timely justice and workplace fairness under UAE Labour Law.

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