MOHRE Case Status Check – How to Check Your MOHRE Case Status
MOHRE Case Status Check. The Ministry of Human Resources and Emiratisation (MOHRE) is the primary government authority in the UAE that handles labour relations, employment contracts, complaints, and dispute resolution between employees and employers. One of the most crucial services it offers is the ability to perform a MOHRE case status check online. This feature helps individuals track the progress of labour disputes, complaint filings, and resolution processes without needing to visit government offices.
This article offers a detailed, step-by-step explanation of how to perform a MOHRE case status check, including types of cases, service portals, case timelines, and legal rights.
What Is a MOHRE Case?
A MOHRE case refers to any formal complaint, dispute, or legal issue filed with the Ministry of Human Resources and Emiratisation in the UAE. These cases typically involve employment-related concerns, such as:
- Salary delays or non-payment
- Contract violations
- Workplace harassment or abuse
- Unlawful termination
- Work permit or labour card issues
- Health and safety complaints
The MOHRE system ensures both employees and employers are given equal opportunities to resolve disputes under the UAE Labour Law.
Types of MOHRE Cases You Can Track
Understanding what kind of disputes can be tracked with MOHRE is essential:
| Type of Case | Description |
|---|---|
| Labour Dispute | Disagreements between employer and employee |
| Salary Complaint | Filed for delayed or unpaid wages |
| Termination Case | Filed when dismissed unfairly |
| Contract Breach | Filed when contract terms are not honoured |
| Absconding Case | Raised by employer if employee is missing from work |
Required Documents Needed to File or Track a MOHRE Case
To track or initiate a MOHRE labour complaint, you may need:
- Emirates ID
- Labour Contract
- Salary slips or bank statement
- Termination letter (if applicable)
- Visa copy or passport copy
- Case reference number
Keeping these ready ensures smooth progress and helps with future follow-up.
How to Check MOHRE Case Status Online
The UAE has digitized the entire process, allowing you to check the case status easily online using your case number or transaction reference. Follow these steps:
Step 1: Visit the Official MOHRE Website
- Go to: www.mohre.gov.ae
- Click on “Services” in the main menu
- Select “Labour Complaints” under “Enquiry Services”
Step 2: Choose ‘Complaint Status’
- Click on “Complaint Status Inquiry”
- Enter the case number or complaint reference number
- or, Add your passport number or mobile number if required
- Fill out captcha.
Step 3: View Your Case Status
- After submitting the details, your complaint status will be displayed.
- You will see the case details or ID, filing date, current status, and next steps.
MOHRE Case Status Meanings
When you check your MOHRE case status, you may see different labels or terms. Here’s what they mean:
| Case Status | Meaning | Next Step |
|---|---|---|
| Registered | Complaint received by MOHRE | Await case allocation |
| Under Review | Case is being assessed by officials | No action needed; wait for update |
| Referred to Legal Dept | Requires legal investigation or hearing | Prepare documentation for hearing |
| Resolved | Case has been resolved with agreement | Check for implementation or closure letter |
| Escalated to Court | Case sent to labour court for further judgement | Hire a legal representative (optional) |
| Closed | Case completed or dismissed | Save closure details for future reference |
Alternative Methods to Check MOHRE Case Status
In addition to the website, there are other official methods to track the MOHRE complaint status.
1. MOHRE App (Smart Services)
- Download the MOHRE UAE app (iOS & Android)
- Log in or use guest access
- Navigate to “My Cases” under Labour Services
2. Call MOHRE Customer Service
- Dial 600 590000
- Provide your case number or Emirates ID
- Multilingual support is available
3. Visit MOHRE Tasheel Centers
- Find a Tasheel Service Center near you
- Bring your Emirates ID or passport
- Use the smart kiosk or speak with a representative
Importance of MOHRE Case Status Check
Performing a MOHRE case status check allows you to:
- Track the progress of your labour complaint
- Monitor resolution deadlines and hearing dates
- Ensure all required documents are submitted
- Avoid legal consequences for ignoring summons
- Know whether the case is still active, under review, resolved, or escalated to court
Note: Delays in checking your case status can result in missed deadlines, unresolved disputes, or penalties. Always monitor updates regularly.
Timelines for MOHRE Case Resolution
| Process Stage | Time Duration |
|---|---|
| Complaint Filing | Immediate |
| MOHRE Review & Mediation | Within 10 working days |
| Escalation to Labour Court (if unresolved) | After 10 days |
| Court Proceedings | Depends on case complexity (usually 2–8 weeks) |
Note: Cases resolved during mediation are faster and cost-free. Once escalated to court, additional fees and legal time apply.
MOHRE Case Escalation to Labour Court
If MOHRE mediation fails to resolve the issue, your case will be forwarded to the relevant UAE Labour Court. You will receive a referral letter to file your case within 14 days.
Required Actions:
- Visit the Judicial Department Portal of your emirate (e.g., Abu Dhabi, Dubai)
- Upload documents and pay court fees
- Attend scheduled hearings
- Wait for final verdict
How to Receive Case Updates
You can stay informed through the following channels:
- MOHRE SMS Notifications on registered mobile
- Email Updates (if registered during complaint submission)
- Mobile App Alerts
- MOHRE WhatsApp Support (ask for live updates)
- TASHEEL Help Desk
Rights of Employees Under MOHRE
Employees in the UAE are protected under Federal Decree Law No. 33 of 2021. These include:
- Right to file a complaint without employer retaliation
- Right to end-of-service benefits
- Protection from unfair termination
- Timely salary under WPS (Wage Protection System)
- Access to MOHRE free legal consultation
Employer’s Obligations and Rights
Employers also have rights and responsibilities during a MOHRE dispute:
| Obligations | Rights |
|---|---|
| Maintain legal contracts | File for absconding if employee disappears |
| Pay salaries on time | Request MOHRE mediation |
| Provide end-of-service dues | Submit termination letters |
| Ensure proper accommodation | Protect against false claims |
Tips for Speedy Case Resolution
- Provide complete documentation
- Attend all MOHRE hearings or calls
- Respond quickly to emails or updates
- Use certified translation if your documents are in another language
- Consider legal advice if your case escalates to court
MOHRE Contact Information for Case Queries
| Service | Contact Info |
|---|---|
| MOHRE Helpline | 800 60 (Toll-Free, 24/7) |
| Email Support | [email protected] |
| Live Chat | Available on www.mohre.gov.ae |
| App Support | MOHRE App (Android & iOS) |
| +971 600590000 |
FAQs About MOHRE Case Status
Can I check my MOHRE case status without a case number?
Ans: No. You need a case number or transaction number to check your case status. If you don’t have it, contact MOHRE support at 800 60.
What happens if my MOHRE case is escalated to court?
Ans: If your case is not resolved during mediation, it will be escalated to the Labour Court. You’ll receive a referral document and must file the case within 14 days.
How long does a MOHRE labour case take to resolve?
Ans: If resolved during mediation, it takes 7–10 working days. If escalated to court, it may take 2–8 weeks, depending on the complexity of the case.
Conclusion
The MOHRE case status check system in the UAE empowers both workers and companies to stay informed and take proactive steps during employment disputes. By using official online tools, mobile apps, and in-person services, you can easily track, manage, and resolve your labour complaints.
