Mohre Employment Agency Bank Guarantee Refund 2026: Complete Guide To Employment Agencies
Mohre Employment Agency Bank Guarantee Refund. Running an employment agency in the UAE requires following several rules set by the Ministry of Human Resources and Emiratisation (MOHRE). One important requirement is the bank guarantee that agencies must deposit when applying for their license. This financial guarantee protects workers and ensures that agencies follow labor laws and fulfill their responsibilities.
However, when an agency decides to cancel its license or switch to the new insurance system, the deposited amount does not remain locked forever. Through the MOHRE Employment Agency Bank Guarantee Refund service, employers and legal entities can request the return of this guarantee once all obligations are cleared and no fines or restrictions remain on the establishment.
In this guide, you will learn how the refund process works, who can apply, and what conditions must be met before submitting a request.
What is MOHRE Employment Agency Bank Guarantee Refund?
The MOHRE Employment Agency Bank Guarantee Refund is a service provided by the Ministry of Human Resources and Emiratisation in the UAE. It allows an employment agency, institution, or legal entity to recover the bank guarantee amount that was deposited during the licensing process.
This refund normally happens in two main situations:
- When the agency license is canceled.
- When the company replaces the bank guarantee with an insurance system.
The bank guarantee acts as financial protection for workers and the government. Once the agency fulfills all legal obligations and closes its operations properly, the Ministry allows the agency to request a refund. The entire process is simple and usually completed quickly if all conditions are fulfilled.
Why MOHRE Requires a Bank Guarantee
Before we talk about the refund process, it is important to understand why this guarantee exists.
When an employment agency is licensed in the UAE, the government requires a bank guarantee as a financial safeguard. This guarantee protects workers and ensures that agencies follow labor laws. The purpose of this guarantee includes:
• Protecting employee rights
• Ensuring salary payments and labor obligations
• Preventing fraud or illegal recruitment
• Covering penalties if the agency violates labor rules
Once the agency finishes operations or cancels its license, the government allows the company to retrieve this deposit.
Who Can Apply for Bank Guarantee Refund
The following entities can apply for the MOHRE bank guarantee refund service:
• Licensed employment agencies
• Business establishments with canceled labor licenses
• Companies switching from bank guarantee to insurance scheme
• Legal persons who deposited the guarantee during licensing
In simple words, if your company deposited a bank guarantee with MOHRE and your license is now canceled, you can apply for the refund.
Conditions and Requirements for Bank Guarantee Refund
Before applying, the agency must meet certain requirements. These conditions ensure that the company has cleared all responsibilities. The main requirements are:
No Outstanding Fines
The agency must not have any unpaid fines or violations registered with MOHRE.
No Restrictions on the Establishment
The company profile must be active without any legal restrictions.
Completion of All Obligations
The agency must fulfill all obligations related to workers, contracts, and labor regulations.
License Cancellation
The agency license must be officially canceled if you are requesting a refund after closure. Once these conditions are satisfied, the refund request can be submitted.
Service Completion Time
One of the best things about this service is that it is fast.
The service completion time is usually one working day after submitting the application through MOHRE channels.
However, the bank may take additional time to process the payment or cheque issuance.
Service Fees
There are no service fees charged by MOHRE for submitting a bank guarantee refund request.
But if you apply through Tas’heel centers for some services, there may be small typing or service charges.
MOHRE Service Channels for Bank Guarantee Refund
The Ministry provides multiple service channels to make the process easier. You can submit the request through:
• MOHRE official website
• MOHRE mobile application
• Service centers
• Tawseel service
• Tasheel centers
Most employers prefer online methods because they are faster and more convenient.
Online Process to Apply for MOHRE Bank Guarantee Refund
Here is the official service process explained in simple steps.
Step 1: Login to MOHRE Portal
Visit the MOHRE website or mobile application. Log in using:
• Username and password
or
• UAE Pass
Step 2: Submit Refund Request
After logging in, submit an application for bank guarantee refund. Choose the relevant establishment or agency file.
Step 3: Application Review
MOHRE reviews the request and checks:
• fines
• violations
• obligations
If everything is clear, the request is approved.
Step 4: Refund Certificate Issued
Once approved, MOHRE issues a bank guarantee return certificate. This certificate confirms that the company can retrieve the bank guarantee.
How to Refund Excess Bank Guarantee of Cancelled Employees
Sometimes companies deposit extra bank guarantees for employees who later cancel their visas. In such cases, the excess bank guarantee amount can also be refunded. Here is the process.
Apply Through Tas’heel Centre
You can submit a refund request through Tas’heel service centers.
Tas’heel Service Fee
Dh83 service fee is charged at Tas’heel center. Payment methods include:
• eDirham
• Credit card
Required Documents at Tas’heel Centre
You must carry the following documents:
• Original e-Signature card of authorized signatory
• Labour establishment card copy
• Trade license copy
After submission, Tas’heel will process the application through MOHRE.
Apply Through MOHRE Mobile App (Free Method)
If your company uses the MOHRE mobile application, you can apply for the refund without paying any service fee. This is the easiest method for many companies.
Steps
- Open MOHRE mobile application
- Log in using UAE Pass
- Select establishment services
- Choose bank guarantee refund option
- Submit the request
Once submitted, the system will process the application automatically.
How to Track Your Refund Application
After submitting the request, many employers want to check the status. MOHRE provides several ways to track your application.
Method 1: MOHRE Inquiry Service
Visit the MOHRE inquiry page and enter your application details to check status.
Method 2: MOHRE Mobile App
Open the app and track the request under the service status section.
Method 3: Call Center
You can call the MOHRE helpline:
The support team is available 24 hours.
Method 4: Chatbot Service
MOHRE also provides chatbot support on its website to help users track services.
What Happens After Refund Approval
Once MOHRE approves the refund request, the next step involves the bank.
The company must submit the approval documents to the concerned bank or finance company.
After verification, the bank releases the bank guarantee amount.
The refund may be issued as:
• Company cheque
• Bank transfer
• Financial settlement
The cheque is usually issued in the company name only.
Documents Required for Bank Processing
When visiting the bank to collect the refund, you may need the following documents:
• MOHRE approval certificate
• Trade license copy
• Emirates ID of submitting partner or PRO
• Bank manual form (if required)
Some banks require additional forms depending on internal policy.
Special Process for NBQ or AFAAQ Finance
If your company used NBQ or AFAAQ finance for the guarantee, the bank may ask you to fill a manual form.
The form is available at the bank branch and must be submitted along with MOHRE approval documents.
Refund Process for Al Masraf Bank
If your bank is Al Masraf, the refund process is slightly different. You can apply online through their official portal.
Steps
- Visit the Al Masraf website
- Select E-Guarantee Refund option
- Upload required documents
- Submit online application
Required Documents for Al Masraf Refund
The following documents must be uploaded:
• Trade license copy
• Refund certificate from MOHRE
• Power of attorney (if applicable)
• Emirates ID copy
• Bank statement or account certificate
Once approved, the bank processes the refund.
Refund Processing Time by Banks
After MOHRE approval, banks normally take 14 to 30 working days to release the guarantee amount. The processing time depends on:
• Bank policies
• Document verification
• Internal financial procedures
Most companies receive their refund within two weeks.
New Insurance Alternative Instead of Bank Guarantee
The UAE government introduced a new system where companies can use insurance policies instead of bank guarantees. This system helps businesses reduce financial pressure. Benefits include:
• Lower financial burden
• Faster refunds
• Easier license renewal
• Immediate insurance coverage
Many companies now prefer this option instead of blocking large amounts in bank guarantees.
MOHRE Support for Bank Guarantee Refund
If you face problems during the refund process, you can contact the Ministry directly.
MOHRE Contact Support
- Phone: 600590000
- Support is available 24 hours a day.
You can also contact support through:
• MOHRE website
• MOHRE mobile application
• online chatbot
The Ministry will guide you through the issue.
Common Problems During Refund Process
Some companies experience delays because of simple mistakes. Here are common issues.
Unpaid Fines
If the company has pending fines, the refund will not be approved.
Incomplete Documents
Missing trade license or identity documents may delay bank processing.
License Not Fully Cancelled
If the agency license is still active, the refund request cannot proceed. Always check these points before submitting the application.
Tips for Faster Bank Guarantee Refund
From my experience writing informational guides, I recommend following these tips.
• Clear all fines before applying
• Ensure license cancellation is completed
• Use MOHRE mobile app for faster service
• Keep documents ready before visiting the bank
• Track your request regularly
These simple steps can save time and avoid unnecessary delays.
FAQs About MOHRE Employment Agency Bank Guarantee Refund
What is the MOHRE Employment Agency Bank Guarantee Refund?
Ans: The MOHRE Employment Agency Bank Guarantee Refund is a service that allows an employment agency or company to retrieve the bank guarantee amount that was deposited when obtaining an agency license. This refund is usually processed when the agency license is canceled or when the company replaces the bank guarantee with the new insurance system. The Ministry reviews the request and, if there are no pending obligations or fines, issues a refund certificate so the company can collect the amount from the bank.
Who can apply for the bank guarantee refund in MOHRE?
Ans: Employers, employment agencies, and business establishments that previously deposited a bank guarantee with the Ministry of Human Resources and Emiratisation can apply for this refund. The applicant must be the authorized signatory or representative of the establishment. The company must also ensure that its license is canceled or that the guarantee is no longer required under the current labor regulations.
What are the requirements to receive the bank guarantee refund?
Ans: To receive the bank guarantee refund, the establishment must have no outstanding fines, restrictions, or legal violations registered with MOHRE. The agency must also complete all obligations related to workers and labor contracts. Once these conditions are fulfilled, the employer can submit a request through the MOHRE website, mobile app, or service centers to start the refund process.
How long does the MOHRE bank guarantee refund process take?
Ans: The Ministry usually completes the refund request within one working day after the application is submitted and reviewed. However, the actual payment of the bank guarantee depends on the bank or finance company that issued the guarantee. In most cases, the bank processes the refund within 14 to 30 working days after receiving the MOHRE approval certificate.
How can employers apply for the bank guarantee refund?
Ans: Employers can apply for the refund through several service channels provided by MOHRE. The most common method is submitting the request online through the MOHRE website or mobile application using UAE Pass. Some employers also use Tas’heel service centers to submit the application. After the request is approved, the applicant receives a refund certificate that must be presented to the bank to collect the guarantee amount.
Are there any fees for the bank guarantee refund service?
Ans: The MOHRE bank guarantee refund service itself does not require any government fees. However, if the application is submitted through Tas’heel service centers, there may be a small service charge for typing and processing the request. If the employer applies through the MOHRE mobile app or online portal, the service is usually free.
What documents are required for the refund process?
Ans: In many cases, MOHRE does not require documents when the application is submitted online. However, when applying through Tas’heel or submitting the request to the bank, some documents may be required. These can include the original e-signature card of the authorized signatory, trade license copy, labor establishment card, Emirates ID of the submitting person, and the MOHRE approval certificate issued after the request is approved.
How can I track my MOHRE bank guarantee refund application?
Ans: Applicants can track the status of their refund request through the MOHRE inquiry service available on the official website. They can also check the status through the MOHRE mobile application. If further assistance is required, employers can contact the MOHRE call center at 600590000 or use the online chatbot service to receive updates about their application.
Can excess bank guarantee for canceled employees be refunded?
Ans: Yes, if a company has deposited extra bank guarantees for employees whose labor contracts or visas have been canceled, the excess amount can be refunded. Employers can submit a refund application through Tas’heel centers or through the MOHRE mobile application. After approval, the refund certificate is issued and the bank processes the payment according to its procedures.
Conclusion
The MOHRE Employment Agency Bank Guarantee Refund allows employers or agencies to recover the bank guarantee deposited during license issuance when the agency license is canceled or replaced with insurance. Applicants must ensure there are no fines or pending obligations before submitting the request through MOHRE online services, mobile app, or service centers. After approval, a refund certificate is issued and submitted to the concerned bank. The bank then releases the amount, usually within 14 to 30 days, completing the refund process smoothly.
